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© 2017 Jethro's Parts.

FAQ

Where is Jethros Parts located? We are located in Pickens, SC.

How can we contact Jethros Parts?  That’s easy! You can email us 24/7 at jethrosparts@gmail.com or you can phone us 9:00 am -5:00 pm eastern time at 716-545-0834.  If we don’t pick up, please feel free to leave a voice mail and we’ll get back to you ASAP! 

How long does it take to get my order processed? All orders are processed within 24 hours or less.

When is payment due?  Full payment is due when your order ships.  

When will my order ship?  DarkScout suspension products are discontinued. 

How will I know my order shipped?  You will be notified by email when your order ships.  You will also be notified of a charge on your credit card or bank account.  

Freight:  Is dependent on where you are located.  There may be an additional handling fee applied.       

       

Payment: We accept all major credit cards and bank and debit cards.

       

Order Status

Has my order shipped?  You will receive an email when your order ships.

How do I change quantities or cancel an item in my order?

How do I track my order? You will be issued a tracking number when the order ships.

My product is missing parts:  Please email us or give us a call and we will determine what happened and make it right for you. 

When will my backorder arrives:  We will not take orders for back ordered items.  We’ll try to let you know when stock is replenished.  Keep an eye on our website for updates too!

How much is my shipping?    Is dependent on where you are located.  There may be an additional handling fee applied.       

Do you ship to my country?  We currently only ship to addresses within the United States.  Please contact us via email jethrosparts@gmail.com if you live outside the Continental US. 

What is the return policy? DarkScout suspension parts are custom built and non returnable.  You’ll be so happy with the product, we’d have to fight you to get it back anyway!

Product Guarantee:  We guarantee the product is what we said it is, or you can return it free of charge   

Pricing and Billing

Do I have to pay sales tax? Yes, per your states tax rate.

I have a question on my charges. Email jethrosparts@gmail.com or call us at 

I need a copy of my receipt/invoice. A copy will be emailed to you, and included in your shipment

When will my credit card be charged? When the order ships